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WE CATER TO:

All of San Diego County and surrounding areas. In some cities there may be a small travel fee. First 20 miles from zip-code 91950 will be free*  then there will be a travel fee of $3.00 round trip per mile thereafter.

CUSTOMER’S RESPONSIBILITIES:

IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE YOU ARE BOOKING FOR THE CORRECT DATE. ANY AND ALL UPDATES NEED TO BE SUBMITTED THROUGH THE FINAL EVENT CONFIRMATION. IF DATE IS CONFIRMED ON FINAL EVENT CONFIRMATION, COMPANY IS NOT RESPONSIBLE FOR MISTAKE OR REFUND OF ANY KIND. 

The customer is responsible for making sure a reasonably safe, secure, level and spacious area will be made available for the taco cart. We definitely need to be informed if there is debris, stairs, or narrow corners that our cart might have to access.

 If we need to access an elevator: It is the customers responsibility to inform Salud Catering and ensure the cart will fit. Measurements are as follows: Approx: 26″ W x 79″ L x  36″ H

The taco cart cannot be carried or lifted up ANY kind of stairs or steps.

We have no problem coming out to a venue to see the area we will be serving at before your event. A $50 fee will apply.

All permit requirements for outdoor service (ie, parks, beaches, public areas) are the customer’s responsibility.

It is the customer’s responsibility to notify the caterer of any requirements (liability, workers comp, license, etc) at least 2 weeks prior to the event. We are not responsible for submitting any paperwork that was not requested in time.

Please check with your venue if trash hauling and or/bussing services are required.

METHOD OF PAYMENT:

There is a 25% deposit required for all orders and to “save the date”. Deposit has to be paid by Credit Card Only. We accept all major credit cards. 

The remaining balance must be paid by company check or Credit Card only.

After a 3 day cool off period the deposit is non-refundable.

Full balance must be paid 10 days before the event. (Payment arrangements available upon request)

Balances not paid within 36 hours from the event date will be charged to ANY card on file.

Checks can be mailed to 1516 Roosevelt Ave. National City, CA 91950. Checks need to be made out to: Familia Fuerte LLC.

If paying with a credit card, you will be charged the payment amount plus a 3% credit card fee by the credit card merchant.

There is no fee for debit cards, ACH, personal checks or cash.

If paying with a check, the check must be cleared 10 days before the event.



CATERING REQUEST:

Simply making any kind of inquiry on our website or by email, the “request a quote” form, etc. will not create any kind of binding catering contract. Our service will only be secured when we receive a deposit and you receive a booking confirmation.

CANCELLATIONS:

Deposits are non-refundable after a 3 day cooling period. THERE ARE NO CANCELLATIONS DUE TO WEATHER. SALUD SHOWS UP RAIN OR SHINE. You may postpone/reschedule the event date with a full week’s notice, the payment would be kept as a credit for a new date.

If you decide to not proceed with the event date with less than a week’s notice, you will lose payment.

CHANGES:

Once the order has been paid in full we do not process refunds.  For example if your headcount changes, we will not refund the difference if the package is already paid in full.

No changes can be made to the event once final confirmation has been completed  (takes place 1-2 weeks prior to the event, this will be sent VIA EMAIL from us directly).

Once your deposit has been placed, you cannot reduce your headcount by more than 10. You are able to increase at no limit.

SERVICE CHARGE & GRATUITY POLICY:

A 20% service charge will be added to every bill (unless otherwise noted) along with California State Tax. Please note that the service fee is not a tip. Our “Service Charge” is simply the fee for all overhead and operational expenses associated with any catered event.

Please note service fee is subject to change depending on venue.

Gratuity is automatically included in all catering services.

SERVICE:

Our service is a total of 2 – 4 hours depending on the service you choose, 1-1.5 hours of set up time + 1.5-2 hours of serving time (varies based on service/headcount).

But we also like to go with the flow of the event, if we feel we owe you some time we will stay accordingly. We typically serve for an hour 1/2, unless all the food has been consumed. If the product is consumed before typical serving time, at that point the service ends. Additional hours of service can be negotiated. We charge $240.00 an hour for additional hours. You may keep any leftover food as long as you provide us with something to package it up with. We average approximately 3-4 tacos per person, this is not all you can eat. 

LARGER ORDERS:

Orders over 200 people, we recommend adding an additional set up for $350

DISCREPANCIES or DISPUTES:

Any discrepancies or disputes with our service must be presented to Salud Catering within 7 days of the event to be considered for any type of  compensation or refund.

We apologize that our phone service is not 24/7 however any claim must be submitted by email immediately to Salud Catering so we can address the situation.

Please avoid unpleasant situations/discussions with the present employee and contact our administrative team with the situation.

OTHER INFO:

Below is some additional information that we have come across as being useful for deciding if you want to hire us for your event.

  • Our signature meats are grilled over mesquite. They will have a smoked flavor.
  • If we do cook on-site expect a good amount of smoke to be created from the grill.
  • In the case when we are cooking with charcoal, again, our team has been trained and will use every precaution for safety and potential damage, but we cannot guarantee no sparks or embers for minor possible damages.
  • Our setup is very simple: we use white or black linen with white or black serving bowls.  Our setup is very casual.
  • Our orders are not an unlimited buffet.  We average about 3-4 tacos per person.
  • We bring the kitchen to you. We try our very best to be as neat and clean as possible. We provide a floor mat for protection. If you do want extra protection please provide an additional floor mat, tarp, or even cardboard for added protection. Please note that we cannot guarantee that there will be no grease spillage or damage from cooking.
  • We are a licensed catering business with necessary insurance, health permits, workman compensation, our servers have food handler’s cards, plus we operate out of a full size catering kitchen.
  • For the full service option we require access to an outlet for our griddle to make tortillas.